This site uses cookies. To find out more, see our Cookies Policy

Director, Family Services in Singapore at Montfort Care

Date Posted: 7/21/2018

Job Snapshot

Job Description

The Director is responsible for the development and smooth implementation of new programmes and services as well as the efficient functioning of the premises.


To this end, the Director is accountable for the delivery of programmes and services to clients within the service boundary.  The Director also has responsibility of its programme budget, facility management, and staffing. 


While the primary role of the Director is to perform management duties, he is expected to take on some direct work.


Management of Operations

Ensure day-to-day operations of the programmes are efficiently run

  • To develop the annual work plan for the programme
  • To plan and manage the budget of the programme
  • To ensure that established policies and procedures are adhered to
  • To ensure that the facilities are operational, conducive and safe for the delivery of services and programmes
  • To manage its resources and ensure that these are efficiently employed
  • To periodically assess operational risk and update such plans as necessary to deal with possible risks
  • To ensure the operations of the programme are aligned with the goals and strategic objectives of Montfort Care
  • To synergise with other Director, Family Services/Elder Care to ensure service continuum in the cluster  
  • To track progress of various performance indicators and make regular and periodic reports to the Cluster Director/Senior management
  • To develop relevant database for programme planning, development and evaluation


Programme Delivery

Deliver services and programmes

  • To keep abreast of ‘ground level’ sentiments and trends in order to identify the current and possibly future needs of the immediate community
  • To work closely with his counterparts: Cluster Director, Family/Eldercare Services, and Director, Family/Eldercare Services to plan a holistic suite of services and programmes that are customised to the needs of the clients
  • To monitor its programme budget utilisation and ensure sufficient resources for the delivery of services and programmes
  • To ensure services and programmes are delivered effectively through
    • Good case management
    • Effective needs assessments
    • Proper risk assessments and management
    • Comprehensive service and programme evaluations
  • To conduct regular reviews of programme objectives and the progress towards its agreed targets
  • To recommend and requisite necessary equipment for service and programme delivery


Personnel Management

  • To recruit and retain appropriate manpower for the programmes/services
  • To conduct staff learning needs analysis and develop professional development plan for staff
  • To forecast staff requirements and ensure a sufficient level of staffing for the effective delivery of services and programmes
  • To supervise staff and ensure that professional standards are maintained
  • To identify talents for development and retention
  • To be a role model to younger staff and colleagues
  • To manage staff performance, motivate staff, and address performance gaps


Volunteer Management

  • Responsible for the recruitment, deployment, development and retention of volunteers to support the impact of the programmes and services
  • To support and implement the Montfort Care volunteer care approach to recruit, develop and retain volunteers
  • To provide support/training to volunteers when necessary for them to contribute to programmes and events
  • To engage and recognise volunteers for their contributions


Stakeholder Engagement

External stakeholders

  • To establish networks with appropriate external stakeholders
  • To attend regular networking sessions with appropriate external stakeholders
  • To build up relationships with appropriate external stakeholders




Job Requirements


  • Recognized Degree



  • At least 10 years of general management experience, preferably in a not-for-profit environment
  • Prior experience as a social worker or counsellor would be advantageous


Knowledge and Skills

  • People Management: Experience of managing and developing staff
  • Communications: Excellent oral, written and inter-personal communications skills in dealing with individuals and groups at all levels
  • Planning: The ability to contribute towards service and program planning
  • Management: The ability to develop effective and realistic workplans and budgets
  • Industry: Knowledge of various policies, assistance schemes, and procedures related to the delivery of services and programs
  • Analytical Ability, Problem Solving & Strategic Thinking: The ability to assimilate and analyse information quickly and accurately and to think strategically, formulate decisions and make recommendations